Closing your account and exporting data

Cancelling a subscription, deleting a company and deleting your profile are three different steps. We charge nothing for exporting, leaving or deleting data.

Cancelling a subscription

1. Open Settings › , Subscription and click Manage subscription.
2. Cancel the subscription in the Stripe customer portal. You can also find subscription invoices and your payment card there.

When the subscription ends, the company moves to the Free plan. Documents remain accessible, and viewing, PDF and export continue to work.

Full export

A full export is one ZIP covering the company's entire history: issued invoices in PDF, received documents and attachments, CSV and XLSX reports including contacts and the product catalogue, e-invoices in XML exactly as sent or received, and Inbox documents you have not yet processed.

1. Open Settings › , Data and click Delete company at the bottom. This does not delete anything yet; it only opens the deletion panel.
2. In the panel, click Download full export. If you do not want to delete the company, close the panel with Back.

After signing in, you can also download the full export from /api/v1/exports/full. Export for your accountant describes a smaller export for a single period, and Where your data is explains switching providers.

Deleting a company

1. Download a full export. You must retain invoices and other accounting documents for 10 years (§ 35 of the Slovak Accounting Act and § 76 of the Slovak VAT Act), and they will no longer be available from us after company deletion.
2. In Settings › , Data, click Delete company, type the company's name to confirm, and click Delete company again.

• Only the company's owner can delete it.
• The subscription is cancelled immediately and the next period will not be charged.
• From that point, you cannot work in the company. For another 30 days, you can undo deletion using Cancel deletion and download a full export.
• After 30 days, we permanently delete the company's data, including stored files. It remains in database backups until those backups expire.
• Once we launch e-invoice delivery, we will retain records of e-invoices the company sent or received through Vystav even after the company is deleted: for the duration of our agreement with the delivery service, and then for the longer of two periods: 5 years after the agreement ends or 10 years after the year of transmission, because the document remains within its statutory retention period until then. We do not keep the documents themselves; download those from the eInvoice Archive before leaving. The terms of service explain this.

Deleting your profile

1. Open Settings › , My profile, then Account deletion, and click Delete account.
2. Enter your password. If two-factor authentication is enabled, also enter a code from the app or a backup code.
3. Confirm with Delete account.

We remove your name and email from Vystav, revoke your password and two-factor authentication, and sign you out on all devices. We remove you from the companies in which you work. Documents, activity log entries and API keys you created belong to the company and remain with it. Profile deletion cannot be undone.

If you are the sole owner of a company, first transfer ownership to another team member or delete the company. See Team and roles.